Upgrading from Vemail 2.0 to the Latest Version

If you are using 2.09 or 2.10, then you probably have the latest version. If you are using Vemail 2.0 - 2.08 (help me determine my version), then see if your phone model is listed in bold on our supported BREW phones page. If it is, then chances are good that there is a newer version of Vemail available for you. If you don't know the make and model of your phone, remove the battery and it should be on a sticker on the back of your phone inside the battery compartment. The latest Vemail version should cost pretty much the same (give or take 50 cents) as the one you have. If you have a monthly subscription, there is no additional cost to upgrade. The basic approach to upgrading involves saving your settings, deleting Vemail, downloading the newest version, and importing your settings. Here are the steps:

  1. If you have any contacts in your Vemail Address Book then you should back them up to the Vemail Server by going to the Vemail Main Screen, then Address Book, then Import Contacts, then Retrieve. The Import Contacts feature actually does a kind of contact sync with the Vemail Server.

  2. Write down your Vemail User Number and Vemail PIN. You may be prompted for the PIN every time you start Vemail, and the User Number should also appear on that screen. You can also find this information under Settings. Both the User Number and PIN are all numbers.

  3. Delete the Vemail software off your phone. On the same screen in the phone from which you start Vemail there should be an option to manage applications. That option should let you delete or cancel subscriptions.

  4. Now that Vemail 2.0 is deleted, the latest Vemail version should appear on the list of products available for download. For the location of Vemail on the phone see: http://www.voicegenesis.com/vemail/download.htm

  5. Start Vemail on your phone, and move through Tips and Intro screens to the Main Screen. From there select Settings, then Import Settings.

  6. If you have upgraded to Vemail 2.10, your Vemail User Number is now called Vemail Account Number. So, enter your Vemail User Number into the Vemail Account Number field and enter your Vemail PIN. If you are on a later version of Vemail 2.0, you will still see Vemail User Number. Enter your Vemail User Number and Vemail PIN. Submit. Your Vemail settings will be retrieved from the Server. If you have forgotten your Vemail User Number or PIN, use the following links to retrieve them.


  7. If you are prompted about Wakeups, please answer Yes.
  8. If you had contacts in the Vemail Address Book, here is how to get them back. From the Vemail Main Screen, go to Address Book, then Import Contacts, then Retrieve. Your contacts will be imported from the Server.

Congratulations, you have completed the upgrade process.

Back | Close